1.    Are there any startup fees with Dolphin Bay fundraisers? No. Dolphin Bay Fundraising will supply everything you need to get started with your fundraiser. There are no out-of-pocket expenses.  

2.      Am I required to purchase products and then sell them? No. Our fundraisers are based on pre-sells. Your participants sell from our sales brochure for the designated length of your fundraiser, collecting the funds as they sell. Your participants can also sell by referring people to our online store. The funds for online sales will be collected online. The coordinator collects all the funds and orders, tallies everything on the master tally form and turns that in to Dolphin Bay Fundraising. Once we receive your form, we will add the online orders to the master tally and let you know your final sales result. You will only pay for the products you order. There is no need to keep inventory on hand and you are not left with anything you cannot sell!

3.      What does Dolphin Bay Fundraising provide? We supply everything needed to operate a successful fundraising program! We'll work with you to customize a program just for your group. We prepare your fundraising packets and provide brochures, online store fliers, money envelopes and incentives for your participants. We student-pack your orders and provide detailed sales summaries. You'll have a dedicated and professional Consultant to work with you before and during your sale.

4.      How do I start your fundraiser? A Commitment Form can be downloaded here or you can ask a Dolphin Bay Fundraising Consultant to fax one to you. Just fill it out and fax it in to 918-749-5411. All your fundraising materials will be shipped at no charge once the form is received! If you would like an information packet or if you are ready to get started right away, contact us at 1-877-249-6023.

5.      Can any size group participate? Yes! Any size group or individual can participate in our fundraisers.

6.      Do we have to be a non-profit group to use your fundraiser? No! Any group or individual needing to raise funds for a worthy cause can use our fundraisers.

7.      How long should we run our fundraising program? Most programs run for two weeks, although your group may have better results with a shorter or longer campaign. Our professional consultants can help you customize the most effective program for your group.   

8.      We have participants who want to sell to friends & relatives out of town. How can we do this? The student can direct their friends and relatives to our online store at www.DolphinBayFundraising.com. This website is also listed on our sales brochures. At checkout, the shopper will be asked to enter the school and student information. Once the fundraiser is complete, Dolphin Bay Fundraising will then total the brochure and online sales and submit the fundraising proceeds to the school. If an online sale happens during an active school sale, the payment will be included with the brochure sales proceeds. If the sale happens at any other time, the schools proceeds will be tallied and a check will be mailed twice yearly.

9.      When should we collect money from our customers? We suggest you collect money as you take orders. All checks should be made payable to your organization.   

10.    How many fundraising campaigns should we hold each year? We recommend that an organization hold no more than two major fundraising programs each year. This will help to avoid volunteer and community "burn-out" and maintain the success of your major fundraising programs.   

11.    How do I turn in my group's order? First, collect each participant's Order Form at the end of your group's sale. Next, transfer their totals to the tally sheets provided by your Consultant. Please be sure all columns are added both vertically and horizontally. Then, fax or email your tally sheet(s) to your Consultant. Finally, call your Consultant to confirm your order's receipt.  

12.    What is your policy on late orders? We may or may not accept late orders depending upon the status of your order. We will do our best to insure a late order is included in your original order. There is no additional cost for adding a late order to your original order. It's always in your best interest to submit late orders rather than return the money to those looking to support your organization. We will accept late orders even after the product is readied for shipment, but there is a shipping charge for this service and this product may not be delivered with your original order. 

13.    Are orders pre-sorted? All fundraising orders will be pre-sorted per participant. For school fundraisers, we go one step further and pre-sort by teacher and then by student!

14.    How and when do we pay for our product? For your convenience Dolphin Bay Fundraising will send you an invoice once your consultant has entered your order into our system. We will forward to you the invoice by fax or email. You may mail in a check or you can call in your credit card information to your Consultant toll-free at 1-877-249-6023. Once we receive your payment, we start processing your order. Please make checks payable to Dolphin Bay Fundraising.

15.    How long will it be until we get the product we have sold? We normally ship out your items two weeks from the day that we receive your payment. Your Dolphin Bay Fundraising Consultant will call to inform you of delivery details.   

16.    Will I need help to receive our delivery? Your delivery and product disbursement will go faster if you have helpers to meet the truck.   

17.    What is your policy regarding damages or shortages? We ask that you notify your Consultant within 48 hours of delivery of any product damaged or shortages in shipping. We will work with you to quickly rectify the situation.  

18.    Our sale is over, but people are requesting more of the items you offered. How can we purchase more? Dolphin Bay Fundraising's website credits schools for purchases regardless of when they are placed! Just enter your school information when prompted and the school will receive credit for your purchase.